Be the first point of contact for customers via chat, answering questions and guiding them through our platform.
Translate technical or complex issues into clear, customer-friendly explanations.
Investigate and understand technical problems, collaborating with our Engineering team to find the root cause.
Act as the voice of the customer, share feedback and insights with internal teams to help improve our product.
Continuously build your product knowledge to become a trusted expert in our TMS platform.
Identify recurring issues or misunderstandings and help us improve the overall product experience.
Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system.

Previous experience in a customer service, support, or related role
Excellent communication skills in English (additional European languages are a plus)
Transport and Logistics experience is a must
Strong organisational and multitasking skills, you can handle several requests smoothly
A proactive learner who enjoys understanding new systems and processes
Comfortable in a fast-paced, scale-up environment
Tech-savvy and interested in working with software products.

A competitive salary package with great benefits
Growth opportunities within a fast-scaling international company
Flexible working environment and Hybrid working from our London office
A collaborative, friendly team that values curiosity, ownership, and continuous learning.

Customer Support Officer

Key skills