Business Process Analyst

Role Overview

• As Business Process Analyst, you will be responsible for analysing, documenting, and optimising end-to-end global business processes across the organisation.
• This role supports operational excellence, digital transformation, and process standardization efforts through structured process design, stakeholder engagement and data driven improvement initiatives.
• Process Analysis & Documentation
• Conduct As-Is and To-Be process mapping using BPMN and agreed modelling standards
• Analyse existing workflows, identify inefficiencies and propose improvements
• Develop & maintain process documentation, ensuring updates follow internal governance and version control
• Conduct deep-dive workshops with functional leads to capture current-state processes across global operations.
• Develop clear, standardised process maps and supporting documentation that serve as the single source of truth for the organisation.
• Maintain the Group Process Repository, ensuring all documentation is version-controlled and reflects the latest operational standards.
• Lead and contribute to continuous improvement initiatives.
• Perform root-cause analysis to resolve recurring issues and support reduction of operational waste.
• Standardise processes across business units and regions, ensuring adherence to governance frameworks.
• Engage with process owners, product owners, and cross-functional business teams.
• Facilitate workshops, requirements sessions, and decision-making forums.
• Support change impact assessments, user readiness, and training activities.
• Support ERP, ITSM, and workflow system enhancements by translating business needs into functional requirements.
• Contribute to UAT planning, execution, and defect resolution.
• Collaborate with IT and technical teams on integrations, automations, and process intelligence solutions.
• Manage process-related workstreams within wider transformation initiatives.
• Produce training materials, SOPs, and user documentation as required.
• Track project progress and communicate effectively with stakeholders.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or a related discipline
• Equivalent experience in business analysis or process improvement will be highly advantageous
• Master’s degree desirable.
• 2 to 5 years of experience in business process analysis, operational excellence, continuous improvement, or similar transformation-focused roles.
• Experience with ERP, CRM, or ITSM system implementations.
• Proven track record delivering measurable process improvements.
• Experience working across global/matrix organisations.

Tech Stack

• ERP
• ITSM