Business Process Analyst
Urbana, Missouri, United States of America
Full Time
1 day ago
$74,292 USD
No H1B
Key skills
ERPITSMVersion ControlRepositoryCRM
About this role
Role Overview
- Process Analysis & Documentation
- Conduct As-Is and To-Be process mapping using BPMN and agreed modelling standards
- Analyse existing workflows, identify inefficiencies and propose improvements
- Develop & maintain process documentation, ensuring updates follow internal governance and version control
- Conduct deep-dive workshops with functional leads to capture current-state processes across global operations.
- Develop clear, standardised process maps and supporting documentation that serve as the single source of truth for the organisation.
- Maintain the Group Process Repository, ensuring all documentation is version-controlled and reflects the latest operational standards.
- Lead and contribute to continuous improvement initiatives.
- Perform root-cause analysis to resolve recurring issues and support reduction of operational waste.
- Standardise processes across business units and regions, ensuring adherence to governance frameworks.
- Engage with process owners, product owners, and cross-functional business teams.
- Facilitate workshops, requirements sessions, and decision-making forums.
- Support change impact assessments, user readiness, and training activities.
- Support ERP, ITSM, and workflow system enhancements by translating business needs into functional requirements.
- Contribute to UAT planning, execution, and defect resolution.
- Collaborate with IT and technical teams on integrations, automations, and process intelligence solutions.
- Manage process-related workstreams within wider transformation initiatives.
- Produce training materials, SOPs, and user documentation as required. Track project progress and communicate effectively with stakeholders.
Requirements
- Bachelor’s degree in Business, IT, Engineering, or a related discipline
- Equivalent experience in business analysis or process improvement will be highly advantageous
- Master’s degree desirable.
- 2 to 5 years of experience in business process analysis, operational excellence, continuous improvement, or similar transformation-focused roles.
- Experience with ERP, CRM, or ITSM system implementations.
- Proven track record delivering measurable process improvements.
- Experience working across global/matrix organisations.
Tech Stack
- ERP
- ITSM