Senior Product Manager – Business Systems

Role Overview

• You take full ownership of initiatives from discovery through delivery and post-launch impact tracking.
• You proactively communicate challenges, risks and performance, ensuring clarity and consistent messaging.
• You follow through — ensuring initiatives reach their intended outcome, not just completion.
• You define the product direction for your area, shaping the long-range roadmap, key bets and how we win in the market.
• You exemplify the Phorest Product Management Charter principles at a master level: Customer-Led, Organised, and Outcome-Oriented.
• You bring consistency, communication, and coordination across teams, ensuring a shared understanding of what success looks like.
• You lead with influence, not authority — collaborating deeply with design, engineering and product operations, bringing strategic thinking, reducing ambiguity to drive momentum, accountability and creating a clear path forward.
• You resolve blockers where possible and escalate only when necessary — demonstrating resourcefulness and ownership.
• You ensure cross‑functional and regional alignment, partnering with Product Operations, Success, Support, Product Marketing and Regions to ensure readiness, feedback integration and commercial alignment.
• You deeply understand customer pain points and ground decisions in direct feedback, discovery and data.
• You maintain close partnerships with regional teams, attending customer calls weekly and validating your assumptions in-market.
• You prioritise initiatives that deliver measurable value for both customers and the business — balancing user benefit, financial return and strategic fit.
• You treat internal stakeholders as customers — engaging in continuous discovery, structured user research and ongoing validation.
• You build tight feedback loops, ensuring tooling decisions are grounded in real user behaviour rather than opinion or hierarchy.
• You write strong business cases that are written in good time explaining the ‘why’, ‘what’, and ‘impact’ of each major investment.
• You provide clarity for your squads through well-written stories, sharp prioritisation and well-managed backlogs.
• You are proactive in managing stakeholder expectations — ensuring alignment and minimising surprises.
• You challenge design and engineering constructively, as a peer, to arrive at the best solution possible.
• You are confident in saying no when needed — protecting focus, avoiding solution sprawl and ensuring we invest in the highest-leverage opportunities.
• You identify opportunities where process, automation and tooling can unlock step-change efficiency gains.
• You measure success not just by feature delivery, but by operational leverage gained — time saved, cost reduced, throughput increased, and dependency on manual work decreased.
• You challenge “we need more people” thinking by demonstrating where better systems create sustainable scale.
• You actively mentor junior PMs — offering feedback, asking where they need help, and stepping in when you can provide support.
• You are approachable and dependable — peers and cross-functional partners know they can count on you to get things done.
• You exemplify strong PM fundamentals: up-to-date roadmaps, organised backlogs and high quality Agile practises, weekly progress updates and metrics tracking for every initiative.
• You use data to understand and communicate performance — demonstrating awareness of the health of your product area.
• You close the loop post-launch, analysing adoption, gathering insights, and applying learnings to future work.
• You are consistent, disciplined, and organised — setting the tone for operational excellence in your squads.

Requirements

• 5+ years of Product Management experience with proven track record of successful product launches⁠
• Experience leading product strategy and driving significant business outcomes
• Track record of managing senior stakeholders and cross-functional teams⁠
• Experience building or scaling internal platforms, business systems, or operational tooling is highly desirable.
• Experience driving organisational efficiency initiatives or automation programmes is a strong advantage.
• Demonstrated ability to influence senior stakeholders and hold boundaries under pressure.
• Experience setting and tracking key metrics/outcomes for success⁠.
• Strong analytical skills with ability to distill complex information into clear, actionable insights⁠
• Technical Competencies: Adept with tools like Jira and Looker⁠
• Deep Understanding of agile methodologies and product development frameworks⁠
• Highly experienced at conducting Data analysis and usage optimisation expertise⁠
• Prior Experience in hair and beauty industry, consumer products, or mobile products⁠
• Prior supplier/vendor selection and relationship management experience

Benefits

• Your wellbeing is important to us
• we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
• We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
• We care for your family and provide Enhanced Maternity and Paternity Benefits.
• We grow our own timber! We provide a great learning environment and extensive development opportunities.
• We run development programs and provide access to many online resources including LinkedIn learning.
• Moving house? Phorest employees get 3 moving days.