Product Manager – Reporting

Role Overview

• Ownership & Accountability: Own the Reporting strategy and roadmap, aligning it with Phorest’s overall product and commercial goals.
• Take accountability for adoption, engagement, and customer satisfaction within the Phorest reporting suite
• across desktop and mobile.
• Define clear success metrics for every initiative while tracking and reporting on post-launch performance to measure impact.
• Lead structured prioritisation — balancing customer needs, usability, technical feasibility and business outcomes.
• Collaborate with Product Ops and Product Marketing to ensure launch readiness and GTM alignment.
• Communicate the “why” and “impact” of every major decision to senior stakeholders and regional teams.
• Lead cross-functional teams of engineers and designers to deliver impactful outcomes.
• Partner closely with Product Operations and Product Marketing to ensure the successful planning, launch, and adoption of Consumer product initiatives.
• Engage with regional leadership to understand market context and ensure relevance and localisation.
• Champion clear communication and structured documentation to keep all stakeholders aligned.
• Work closely with other Phorest P&D teams to understand what dependencies exist and what impact other team’s work might have on your team.
• Use data and insight to understand customer needs and market opportunities.
• Develop a deep understanding of how salons use Phorest’s reporting suite to grow customer satisfaction, adoption and retention.
• Identify opportunities to improve customer outcomes and business results through automation, integration and innovation through AI or otherwise.
• Build strong commercial cases for investment — articulating expected ROI and measuring results post-launch.
• Collaborate with Sales, Grow, and Customer Success teams to ensure customer feedback and adoption data inform future priorities.
• Maintain a clear and current roadmap with visibility across teams and regions.
• Translate strategy into actionable, measurable initiatives with defined success criteria.
• Write clear business cases, user stories and product requirements that connect to business outcomes.
• Apply a disciplined approach to product discovery — combining quantitative and qualitative insight.
• Communicate with clarity and consistency; ensure everyone understands what we’re building, why, and how success will be measured.
• Use data to inform every stage of the product lifecycle — from discovery through to optimisation.
• Review and report performance metrics regularly; iterate where outcomes fall short of expectations.
• Keep documentation, dashboards and artefacts up to date and accessible across teams.
• Maintain a bias for action — ensuring decisions are evidence-based and progress is visible.
• Balance strategic focus with tactical execution — staying close to the details while leading at scale.
• Consistently on top of the fundamentals
• roadmap, reporting, backlog, metrics, documentation, adoption tracking and stakeholder communication.
• Growth in adoption and engagement with marketing tools across all regions.
• Clarity and alignment across Product, Marketing and Regional teams.
• Positive feedback from stakeholders and teams on collaboration and communication.
• Evidence of high-quality decision-making and prioritisation discipline.

Requirements

• 3+ years of Product Management experience, preferably with experience in Marketing.
• Previous experience operating in agile development.
• Previous experience working with reporting is a plus.
• The ability to independently manage senior stakeholders, drives cross-functional alignment and builds trust through credibility.
• Excellent communication and collaboration skills which create clarity for your audience, articulating the most important details and messaging in a manner appropriate for your audience.
• Ability to lead cross functional teams to deliver business outcomes.
• You use company and industry qualitative and quantitative data to drive data-led decision making, using adoption, engagement, and monetisation metrics to inform direction, prioritise opportunities and validate outcomes.
• Expertise in assessing the level of risk vs. reward when making product recommendations and decisions.
• Proven track record of leading through influence across cross-functional squads (Design, Engineering, Sales, Marketing, GTM teams and Support), steering alignment through clarity and context rather than control.
• Seen as a bridge builder — energising peers, helping teams navigate ambiguity, and maintaining momentum behind shared goals.
• A can-do attitude with a growth mindset and eagerness to continually learn and an advocate for coaching others in the product management craft.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• Having worked in the hair and beauty industry, consumer products or mobile products is a plus.

Benefits

• Your wellbeing is important to us
• we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
• As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
• We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
• We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
• We care for your family and provide Enhanced Maternity and Paternity Benefits.
• We grow our own timber! We provide a great learning environment and extensive development opportunities.
• We run development programs and provide access to many online resources including LinkedIn learning.
• Moving house? Phorest employees get 3 moving days.