Define and evolve the global Payments & Risk Operations strategy and operating model
Partner with Product and Commercial teams to support rollout of PhorestPay features across regions
Lead payments partner strategy, governance, and performance management
Improve onboarding, support, and risk processes through automation and optimisation
Use data and insights to drive operational decisions and performance improvements
Establish strong incident management and risk mitigation frameworks
Enable and influence regional teams to deliver consistent, high-quality payments experiences
Lead and develop a team of payments specialists

10+ years in payments, fintech, risk, or global operations, including people leadership experience.
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions.
Proven ability to design and scale global operating models, processes, and automation.
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems.
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes.
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments.
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes.
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement.
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication.

Your wellbeing is important to us
we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
We care for your family and provide Enhanced Maternity and Paternity Benefits.
We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
Moving house? Phorest employees get 3 moving days.

Senior Manager, Payments & Risk Operations – Global

Key skills