Key skills
SQLCommunication
About this role
Role Overview
- Provide support to Sage 200 customers
- Respond promptly to technical issues
- Communicate with customers via phone, email, or chat
- Provide context-specific advice to customers
- Follow guidelines for case management
- Maintain records of customer issues and resolutions
- Collaborate with internal teams and third-party suppliers
- Stay updated on changes to relevant software
Requirements
- A number of years of Sage 200 support experience
- Proficient in SQL
- Proven IT Support / Administration experience
- Experience with Sage ISVs such as Draycir or Sicon would be advantageous
- Excellent communication skills to deal with customers at all levels
- Good problem-solver, self-motivated and organised
Tech Stack
- SQL
Benefits
- Remote
- Occasional travel to an office for training, team events etc.