Customer Support Technician – Radiology
France
Full Time
2 hours ago
$24,000 - $26,000 EUR
Key skills
Communication
About this role
Role Overview
- Handle customer requests and support customers through issue resolution
- Dispatch and qualify requests
- Assist customers within your area of expertise and manage escalation of requests within the company
- Provide managed IT services for clients' infrastructures
- Coordinate responses to clients by acting as the liaison between the client and internal teams
- Report information related to specific issues to help improve the quality of technical support and customer service
- Contribute to the continuous improvement of the support team's working processes
Requirements
- Education in IT or computer science
- Initial experience in customer IT support
- Strong interest in IT
- Good communication and interpersonal skills
- Knowledge of technical IT, systems and networks
- Ideally, 2 years of customer support experience