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Customer Support Technician – Radiology at Softway Medical Group | JobVerse
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Customer Support Technician – Radiology
Softway Medical Group
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Customer Support Technician – Radiology
France
Full Time
2 hours ago
$24,000 - $26,000 EUR
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Key skills
Communication
About this role
Role Overview
Handle customer requests and support customers through issue resolution
Dispatch and qualify requests
Assist customers within your area of expertise and manage escalation of requests within the company
Provide managed IT services for clients' infrastructures
Coordinate responses to clients by acting as the liaison between the client and internal teams
Report information related to specific issues to help improve the quality of technical support and customer service
Contribute to the continuous improvement of the support team's working processes
Requirements
Education in IT or computer science
Initial experience in customer IT support
Strong interest in IT
Good communication and interpersonal skills
Knowledge of technical IT, systems and networks
Ideally, 2 years of customer support experience
Apply Now
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