Manage customer support cases from initiation to resolution, ensuring SLA compliance.
Analyze and troubleshoot complex software issues, including reproducing problems and developing test scenarios.
Develop code fixes and custom integrations when required to resolve customer issues.
Collaborate with R&D, Sustaining Engineering, and Custom Project teams to deliver timely, high-quality solutions.
Conduct technical follow-up with customers to confirm resolution and satisfaction.
Prepare detailed reports such as root cause analyses and escalation reviews and recommend process improvements.
Contributes and suggests areas of improvement for tools, processes, and other related topics.
Assist Project Managers in resolving technical issues quickly during project execution.

Bachelor's degree (or higher) in Computer Science, Information Systems, or a related field, with a specialization in networking or systems programming.
Minimum 3 years of experience in technical support or software development.
Strong proficiency in C programming on x86/Linux platforms.
Solid understanding of multi-threaded application development and concurrent programming techniques.
In-depth knowledge of Linux development tools (compilers, debuggers, build systems).
Proficient in using debugging and profiling tools to identify and resolve performance bottlenecks.
Strong understanding of IP networking protocols and network stack behavior.
Proficient in scripting with Python, Bash, or similar languages for automation, testing, and tooling.
Fluent in English, both written and spoken.
Strong analytical and problem-solving skills, with the ability to work independently and collaboratively in cross-functional teams.

Flexible hybrid work: A modern work model that supports a healthy work–life balance.
Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.
Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.
Competitive compensation: A competitive salary package complemented by region-specific benefits.
Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.

Developer Support Engineer

Key skills