Lead operational improvement projects from concept through to delivery
Act as the departmental client for wider Heathrow initiatives that impact Airfield Operations
Take tactical ownership of our Winter Operations plan, collaborating with third‑party resource providers, fleet teams and internal stakeholders
Lead on the operational procedures, facilities and assurance of remote de‑icing, partnering with airlines and service providers
Maximise the value of our operational systems and represent frontline needs on technology projects
Oversee the Airfield Operations infringements scheme, ensuring it is applied fairly, consistently and effectively

Experience in Airfield Operations or another complex operational environment
Be focussed on delivery; experienced in driving projects or initiatives from inception through to completion
Ability to manage multiple workstreams in parallel; constantly seeking to identify opportunities to improve and develop new initiatives
Be highly computer literate; ideally with some understanding of data or AI
Bring strong safety and operational competence, including a solid understanding of Safety Management Systems, experience conducting risk assessments in complex environments, exceptional attention to detail, and the ability to manage multiple workstreams while driving continuous improvement.
Demonstrate excellent leadership and interpersonal skills, with high‑level written and verbal communication, strong stakeholder management, confidence influencing up to Director level, and proven experience leading and developing people.

Airfield Operations Delivery Manager

Key skills