Colleague Experience Business Partner

Role Overview

• Work with the Senior HR Operations Manager to identify People priorities from other functions and departmental plans, translating their strategic aims into deliverable actions
• Act as the primary Partner with Serious Injury (Multi-Track), ensuring relationships are built with the leadership community.
• Act as a Partner to wider Business Leaders to drive a positive colleague experience and organisational culture, ensuring alignment with business goals
• Develop a thorough understanding of the operational, cultural and people challenges in your business area to support with both BAU and people specific interventions and projects.
• Own and lead the Employee Experience agenda across Minster, and continually improve initiatives across the employee lifecycle, from onboarding through to end of employment.
• Use colleague feedback, engagement data and insight to create opportunities for improvement.
• Champion diversity, inclusion, and belonging initiatives, ensuring that employee experience reflects a commitment to an inclusive workplace
• Deliver key People initiatives across the Employee Experience Spectrum, and wider for Serious Injury (SI) teams
• Support and advise leaders on employee engagement, wellbeing and retention strategies utilising data driven insights to influence decisions and measure impact
• Play a key role in the design, delivery and follow up of the H1 and H2 colleague engagement survey to ensure results and translated into measurable actions across the business – work with the People Projects BP for Volume Claims and Onboarding to ensure they have the results and put in place relevant colleague initiatives
• Work closely with the HR Data and Management Information Analyst to actively collect, analyse and interpret People data using insight to influence decisions at individual, team or departmental level in line with current best practice.
• Use data to drive initiatives and actions, and collect narrative to support data indicator
• Track the impact of employee experience initiatives through agreed measures, using insights to drive continuous improvement
• Lead and develop the Core HR Team which includes the HR Advisor and HR Assistants, ensuring clear priorities, accountability and service delivery.
• Provide coaching and support to wider People Team colleagues and leaders across the business on complex employee relations cases
• Be an advocate for and support leaders with talent management, succession and workforce planning discussions to ensure we have a skilled workforce with strong internal talent pipelines
• Lead and manage ER cases which are highly complex, ensuring consistent and legally compliant outcomes.
• Provide guidance and coaching to the People Team, colleagues and leaders on ER Matters.
• Review and update policies and procedures to ensure they are in line with legislation, meet best Practice and match Minster Law’s culture. Update and share policies with the Senior HR Operations Manager for sign off.
• Actively contribute and engage with the Internal communications committee, providing advice and guidance on all colleague related communications
• Ensure that Payroll is delivered accurately each month in the most efficient and effective manner, working closely with relevant stakeholder to make sure that any payroll errors identified are corrected and lessons are learned to ensure that they don’t reoccur

Requirements

• CIPD Level 5 qualified and/ or significant relevant experience in a specialist HRBP/Experience role.
• Demonstrable experience of leading employee experience, engagement or culture initiatives within a SME environment.
• Strong ability to translate team/ departmental plans into experience led people initiatives
• Proven experience of coaching and developing leaders and HR professionals.
• Excellent communication skills with an ability to work with, understand and adapt your approach appropriately to various stakeholders internally and externally
• Demonstrable experience of coaching, guiding, and developing leaders, and colleagues
• Proficient in collecting, analysing and using HR data to inform People practices and measure impact
• Strong commercial awareness and understanding of businesses strategy, financial and business objectives
• Sound working knowledge of employment legislation and its practical application
• Advanced excel capability, including ability to do V/XLOOKUP and Pivot tables for data
• Passion for developing, stretching yourself and developing your career at Minster Law
• Having a flexible approach with a solution-focused, resilient, and positive “can-do” attitude
• Being honest, trustworthy and reliable, and able to act with integrity

Benefits

• 25 days annual leave with the opportunity to take 12 “time for me” days per year
• The option to purchase 5 additional days annual leave
• A business and colleague performance related bonus
• Pension – matched contribution
• Health cash plan
• Agile working
• Life assurance
• Income protection
• A fantastic, energetic team of career minded colleagues to support your journey with Minster Law