Senior Client Success Partner – Surgical Growth, PCC

Role Overview

• Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.
• Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
• Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
• Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
• Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients.
• Partner with the Marketing team to establish standard collateral for client training and engagement.
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

Requirements

• 7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
• Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
• Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
• Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
• Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
• Excitement about the potential of AI to transform healthcare and a desire to be part of that change
• Familiarity with EHR systems
• Ability to travel up to 50% nationwide

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness stipends
• Technology stipends
• Employee referral bonus
• Employee stock option awards