Key skills
BIPower BILeadershipResource Planning
About this role
Role Overview
- Responsible for driving operational excellence and effective leadership of Serious Injury operations.
- Lead & motivate all colleagues through Team Leaders to achieve performance targets and high engagement.
- Create a culture of continuous improvement contributing to the overall operational plan.
- Analyze process performance and design new process initiatives to enhance service and efficiency.
- Manage documentation of all operational processes ensuring regular checks and balances.
- Accountable for resource planning including visibility of recruitment and attrition.
- Responsible for monitoring operational performance and analysis of case progression.
Requirements
- Previous experience of leading an operation 150FTE plus which included resource planning, recruitment, managing performance & productivity, ideally in a professional services environment.
- IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel. Any experience of Power BI or similar data tools would be useful.
- Strong capability in managing and making decisions in all HR processes
- Financial acumen to understand and manage budgets and P & L
- Experienced in the use and interpretation of MI and data and able to present to executive level as and when required.
Benefits
- Professional development opportunities
- Flexible working hours