Key skills
SQL
About this role
Role Overview
- Provide Level 2 (L2) functional and technical support to users, with strong expertise in SQL.
- Handle business-related incidents.
- Analyze, qualify and resolve incidents, from initial diagnosis to the implementation of durable solutions.
- Explain solutions and procedures to users and assist them in adopting business applications.
- Oversee processing (interfaces, batch jobs, imports/exports).
- Contribute to documentation, enrichment of the knowledge base and support best practices.
- Collaborate with technical teams, IT delivery teams (MOE) and support engineers on major or cross-functional incidents.
Requirements
- Master’s degree (Bac+5) or equivalent.
- Proven initial experience in application support / technical-functional support.
- Advanced SQL proficiency, able to write complex queries and analyze data.
- Interest in business processes.
- Meticulous, methodical and curious.
- Excellent interpersonal skills, service-oriented and able to communicate with a variety of business profiles.
- Ability to simplify technical topics and build trust with users.
Tech Stack
- SQL
Benefits
- Swile card (meal vouchers) credited €10 per working day, 60% covered by Yevo.
- 9 to 12 RTT days (additional paid time off).
- 100% public transport subscription reimbursed or contribution to transport costs.
- CSE (employee representative committee) benefits.
- Company health insurance (mutuelle) already in place.
- 100% company-paid supplementary insurance (prévoyance).
- Training and support for skills development.