Guide customers through the onboarding process, ensuring a smooth and efficient implementation of Spectro Cloud’s solutions
Provide expert-level support to customers, addressing technical issues and challenges related to Kubernetes and cloud infrastructure
Serve as the primary technical point of contact for customers, building strong relationships and understanding their unique requirements
Offer strategic guidance on Kubernetes best practices, security, compliance, and optimization for enterprise environments
Gather feedback from customers and relay it to internal teams to inform product development and improvement

Extensive experience with Kubernetes, container orchestration, and cloud infrastructure (AWS, Azure, Google Cloud, etc.)
Strong understanding of enterprise IT environments, including infrastructure, network, and storage requirements
Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible)
Proven track record in a customer-facing technical role
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences
Strong analytical and problem-solving abilities, with a focus on delivering practical and efficient solutions
Experience in diagnosing and resolving technical issues in a timely and effective manner
Ability to work collaboratively with cross-functional teams, including engineering, product, sales, and support
Experience working with partner ecosystem and understanding their customer base
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Relevant certifications (e.g., Certified Kubernetes Administrator, AWS Certified Solutions Architect) are a plus

Customer Success Engineer – Commercial

Key skills