Own the customer journey from day one, ensuring seamless integration of our API platform
Act as the primary point of contact, proactively troubleshoot issues
Monitor day-to-day activity in our ticketing system
Drive customer and partner success through discovery calls, strategic support
Create and maintain documentation, guides, and resources that empower customers
Promote healthy usage and identify opportunities for customers to benefit from expanded services
Partner with GTM teams to strengthen technical relationships
Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution

5+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments
Fluency in English and German (C1 minimum) required
Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs
Able to break down complex technical concepts for both engineers and non-technical stakeholders
Eager to tackle challenges, remove roadblocks, and learn continuously
Thrives in ambiguity, comfortable in fast-paced, evolving environments
A passion for AI, customer experience, and healthcare innovation is a bonus

Senior Customer Success Engineer, German-speaking

Key skills