Manage Projects to integrate Blackwall products and solutions into client and partner environments
Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements
Resolve technical issues as they arise and design, modify, and test technical solutions
Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices
Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements
Analyze client systems or processes to identify opportunities where Blackwall solutions can add value
Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs
Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value
Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.
Requirements
Minimum of 5 years of progressive experience in the Infrastructure, Hosting or E-Commerce field, preferably as Sales Engineer or Solutions Architect with Customer focus
Good exposure in web-hosting, firewalling and web-traffic management
Comfortable working in a startup environment with commitment to our shared success
Willingness to take ownership of projects and problems and drive timelines and manage deliverables
Exceptional communication skills with the ability to build and maintain strong client and partner relationships
Demonstrated ability to work collaboratively and cross-functionally in a fast-paced, dynamic environment
Self-motivated individual contributor who can also excel as a team player