Installation and service enablement: Own the installation, configuration, and activation of our on-premises equipment within our customer’s facilities and environments
Be proficient in the configuration and management of “out of band” access
Help with troubleshooting issues related to the installation and performance of our sensors
Guarantee that all installations are fully tested end-to-end and ready for production
Support our Tier 1 support team
3rd party offshore team. This team is our first responder to any automated alerts where on-premise equipment is unstable.
Support the on-call rotation for critical issues when Tier 1 is unable to recover critical services for our customers.
Be an active owner in our team of customer issues, responding, troubleshooting, and providing a resolution for on-premise equipment while working remotely.
Use our SLAs as guidelines to improve our support processes and response
Support the team to strategize on process improvements and additional tools to reduce volume and expedite troubleshooting
Provide our customers the best experience throughout the process in both written and verbal communications
Participate in creating SOPs, knowledge-base articles, and cross-training other team members to support the entire service experience.

Minimum 4+ years of related work experience with deploying hardware within a customer’s network and remotely managing deployment
Minimum 3+ years of related work experience as a Linux System Administrator
Bachelor's degree in a technical discipline, such as Information Systems, Network Engineering, or equivalent experience
Obsessed about service availability and service quality. Relentless about driving closure to and solving thematic issues that negatively impact the customer journey or business.
Proficient with system administrator concepts and best practices using Linux commands and AWS SSM/SSH
Proficient knowledge of configuring servers, switches, camera devices, routers, VLANs, NAT/PAT
A curious mind that leans in via researching, troubleshooting and solving problems that may not be documented or is novel with low to no supervisory direction
Strong customer communication and service skills with the ability to work in a fast-paced startup environment

A mission-driven company culture
Fully remote
Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
401k Program
Monthly Education, Well-being & WFH stipends
Non-accrual PTO
Growth Potential
Company Retreats
Medical & Family/Parental Leave

Technical Install Engineer

Key skills