Own and manage IT operations across the organization, ensuring reliability, security, and scalability
Administer user lifecycle processes (onboarding, offboarding, access management) across multiple platforms
Install, configure, and maintain hardware and software according to company standards
Troubleshoot and resolve complex IT issues, driving them to full resolution with minimal supervision
Monitor system performance and ensure adherence to service levels and internal SLAs
Manage and continuously improve IT asset inventory and lifecycle tracking
Support and educate end users on hardware, software, and best practices
Create and maintain clear documentation for systems, processes, and procedures
Lead or contribute to IT process improvements, with a strong focus on automation and efficiency
Identify repetitive tasks and implement automation solutions (e.g., using n8n, Google Apps Script, or similar tools)
Ensure IT security best practices are followed across endpoints and systems

2+ years of experience in IT administration, technical support, or similar role
Strong hands-on experience with troubleshooting across devices, networks, and SaaS tools
Solid understanding of IT infrastructure: hardware, operating systems, networking, and cloud tools
Experience administering modern workplace environments (Google Workspace, Slack, Jira, Confluence, etc.)
Experience with automation tools (n8n, Google Apps Script, or similar) and mindset to reduce manual work
Familiarity with MDM solutions and endpoint management (a plus)
Understanding of security principles (SSO, access control, endpoint security, password policies)
Strong ownership mindset — ability to take responsibility and drive tasks to completion
Process-oriented thinking with a focus on continuous improvement and ITSM best practices
Excellent documentation and organizational skills
Ability to simplify technical topics for non-technical users
Fluency in Lithuanian and English.

Senior IT Administrator

Key skills