Own the entire customer journey for a defined book of Tier 3 accounts from onboarding through post-sales
Develop and execute success plans aligned with customer goals to facilitate account expansion and retention
Deliver engaging webinars and customers facing sessions that provide best practices and drive product adoption
Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track

Bachelor’s degree or equivalent experience
2+ years of experience in Customer Success, Customer Service, or Account Management
Strong organizational and time-management skills
Ability to analyze customer data and metrics to inform decision-making and strategy development
Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms

Digital Success Manager

Key skills