Ensure long‑term operational success for customers using Intelligrated’s material handling automation.
Act as the primary advocate for assigned customers, aligning resources to support system performance.
Guide customers through the entire lifecycle, ensuring assets deliver maximum uptime and ROI.
Conduct regular executive business reviews focused on KPIs such as system uptime and throughput performance.
Oversee delivery of lifecycle services including preventive maintenance and remote support.
Analyze system performance data to identify trends and improvement opportunities.
Partner with Sales, Project Management, Engineering, R&D, Parts and Technical Support.

Experience in customer success, account management, or service delivery.
Significant and relatable experience managing projects or programs.
Ability to interpret technical data, service reports, and operational KPIs.
Excellent communication skills with the ability to engage both technical and executive stakeholders.
Proven ability to manage complex accounts with mission‑critical operations.
Six Sigma or similar certifications.
Experience supporting large distribution centers, e‑commerce fulfillment operations, or manufacturing facilities.
Familiarity with Intelligrated systems, services, and solutions.

Customer Success Manager

Key skills