Own the Success, Renewals & Expansion – ensuring customers extract maximum value from CloudTalk.
Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

Customer-first mindset – you thrive on making customers successful.
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
Language skills – business fluency in English

Senior Customer Success Manager – Mid-Market

Key skills