About this role
Role Overview
- Manage the processes, the people and the quality of how customers receive support
- Interact with customers through phone, email, and live chat to deliver high-quality service
- Manage multiple team members at PC Group
- Refine and improve all aspects of the company's support function
- Handle complex escalations and coach team members through real situations
- Conduct quality checks, share learnings from customer feedback, and foster a collaborative culture
Requirements
- Multiple years of experience working in a customer support setting
- Over 1 year's worth of experience managing people in a customer support setting
- Excellent level of execution in an operations role and readiness for people management
- Knowledge of compliance, regulatory requirements, and data protection practices
Benefits
- Competitive basic salary dependent on experience
- Additional individual and team-based bonuses and incentive schemes
- A thorough on-boarding and induction programme
- Continual personal and professional development
- Regular team activities and celebrations – organised and decided on by the team