Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Ensure smooth onboarding and customer retention
- Drive revenue growth through account management and proactive support
- Maintain positive customer engagement and identify expansion opportunities
- Conduct regular account health checks and nurture engagement
- Monitor messaging for compliance issues and manage offboarding of non-compliant accounts
Requirements
- Experience in customer success or telecommunications
- Strong communication skills
- Detail-oriented
- Experience managing complex accounts
- Ability to collaborate cross-functionally
- Autonomy in daily operations and strategic initiatives
Benefits
- Competitive Salary: $55-65,000 per annum
- Hybrid working
- Generous paid leave (20 days PTO)
- 401K
- Medical and dental coverage
- Enhance family leave
- Birthday day off
- Mental Health Support through our Wellbeing partner, Calm
- Wellbeing leave and a Mental Health First Aider program
- Giving back days to help support causes close to your heart
- Unlimited professional & personal learning
- Total Rewards including, retirement planning, healthcare and life assurance
- And did we mention our epic team socials? We know how to celebrate in style!