Key skills
AgileMentoringSketchPrototypingUser ResearchUsability Testing
About this role
Role Overview
- plan, design, and conduct research to support the design and development delivery team.
- act as the voice of the user for the product team, representing user needs throughout all project phases and will lead behavioural in-context research events; analyse, synthesise, and organise research data into meaningful themes, categories, and visually compelling frameworks and behavioural models.
- lead usability testing from developing recruitment briefs and/or recruiting participants.
- design and develop, script, and analyse ad-hoc qualitative/quantitative surveys.
- gather insight at the discovery stages of a product to help prove the concept and validate the proposition.
- ensure research findings are relayed quickly to teams, so user needs are well understood
- while communicating with teams in an engaging way to build empathy and drive action.
- apply their knowledge in human factors, ethnography, and the user-centred design process in an iterative development environment.
Requirements
- Strong experience working in service design projects and leading multi-discipline teams to deliver projects
- Experienced in using a variety of user research methodologies including:
- “Guerrilla research”, Focus groups, 1-2-1 interviews and Group/Lab facilitation
- Experience in recruitment of target users, sampling, drafting screeners
- Excellent analytical and problem-solving skills, including data and thematic analysis
- Ability to quickly develop recommendations based on evidence
- Confident in presenting explaining user needs to clients who may be unfamiliar with human-centred design
- Comfortable working with data, from gathering and analysis through to design and presentation
- Ability to quickly sketch out requirements
- Ability to step back and take a helicopter view of the requirements
- Identify opportunities to create business value and improve the user experience, based on user research; organise opportunities into visually compelling matrices/maps
- Proven experience of working in an agile development environment with User Experience teams, designers, and developers to create new digital products and services
- Experience of user segmentation and/or developing design personas/user profiles
- Experience of task and role mapping
- Experience across web content, tools, and transactional services, especially those with complex user journeys.
- Demonstrable knowledge, experience in and passion for web/application user-centred design practices
- Experience working with government and the public sector (Desirable)
- Experience or knowledge of the Government Digital Service and government design principles (Desirable)
- Experience managing/mentoring junior User Researchers (Desirable)
- Experience of the Government Digital Service design system (Desirable)
- Experience of delivering Discovery, Alpha, Beta, Live (Desirable)
- Experience in design sprints and rapid prototyping (Desirable)
Benefits
- Holiday entitlement, 28 days with the option to buy/sell up to 5 days
- Day off (on or in the week of) your birthday
- Pension eligibility, up to 5% matched contributions
- Private healthcare
- Life assurance
- Enhanced maternity and enhanced paternity and shared parental leave
- Cycle to work & electric car schemes
- Gym & retail discounts
- Regular social events/activities
- A range of other benefits from our flexible benefits package