plan, design, and conduct research to support the design and development delivery team.
act as the voice of the user for the product team, representing user needs throughout all project phases and will lead behavioural in-context research events; analyse, synthesise, and organise research data into meaningful themes, categories, and visually compelling frameworks and behavioural models.
lead usability testing from developing recruitment briefs and/or recruiting participants.
design and develop, script, and analyse ad-hoc qualitative/quantitative surveys.
gather insight at the discovery stages of a product to help prove the concept and validate the proposition.
ensure research findings are relayed quickly to teams, so user needs are well understood
while communicating with teams in an engaging way to build empathy and drive action.
apply their knowledge in human factors, ethnography, and the user-centred design process in an iterative development environment.
Requirements
Strong experience working in service design projects and leading multi-discipline teams to deliver projects
Experienced in using a variety of user research methodologies including:
“Guerrilla research”, Focus groups, 1-2-1 interviews and Group/Lab facilitation
Experience in recruitment of target users, sampling, drafting screeners
Excellent analytical and problem-solving skills, including data and thematic analysis
Ability to quickly develop recommendations based on evidence
Confident in presenting explaining user needs to clients who may be unfamiliar with human-centred design
Comfortable working with data, from gathering and analysis through to design and presentation
Ability to quickly sketch out requirements
Ability to step back and take a helicopter view of the requirements
Identify opportunities to create business value and improve the user experience, based on user research; organise opportunities into visually compelling matrices/maps
Proven experience of working in an agile development environment with User Experience teams, designers, and developers to create new digital products and services
Experience of user segmentation and/or developing design personas/user profiles
Experience of task and role mapping
Experience across web content, tools, and transactional services, especially those with complex user journeys.
Demonstrable knowledge, experience in and passion for web/application user-centred design practices
Experience working with government and the public sector (Desirable)
Experience or knowledge of the Government Digital Service and government design principles (Desirable)
Experience managing/mentoring junior User Researchers (Desirable)
Experience of the Government Digital Service design system (Desirable)
Experience of delivering Discovery, Alpha, Beta, Live (Desirable)
Experience in design sprints and rapid prototyping (Desirable)
Benefits
Holiday entitlement, 28 days with the option to buy/sell up to 5 days
Day off (on or in the week of) your birthday
Pension eligibility, up to 5% matched contributions
Private healthcare
Life assurance
Enhanced maternity and enhanced paternity and shared parental leave
Cycle to work & electric car schemes
Gym & retail discounts
Regular social events/activities
A range of other benefits from our flexible benefits package