Workforce Management Business Partner

Role Overview

• Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
• Ensures functional support given meets the operational needs of the assigned WFM employees.
• Manages the relationship between WFM and operations.
• Acts as the primary point of contact for any operational concerns.
• Ensures that WFM resources and processes have the correct number of operational resources.
• Mentors WFM employees in technical skills and program-specific processes.
• Optimizes WFM performance by exposing and addressing improvement opportunities.
• Integrates additional operational WFM resources to resolve process challenges.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• College or university degree required.
• Requires knowledge and experience in field.
• Uses best practices and knowledge of business to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.