Key skills
CRM
About this role
Role Overview
- Manage a large portfolio of customer accounts and maintain accurate data in the CRM
- Act as a point of contact for German-speaking customers via phone, email, and CRM
- Handle inquiries related to subscriptions, invoices, and assets
- Take ownership of requests and follow through until resolution
- Escalate complex cases to internal teams and coordinate solutions
Requirements
- Fluency in German and English (written and spoken); Dutch is a plus
- 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses
- Strong organizational skills and attention to detail
- Ability to manage multiple accounts simultaneously
- Experience with CRM tools (e.g., Odoo)
Benefits
- Good compensation: Attractive salary, modern equipment, equity options, and 28 days of vacation per year
- Flexibility: Flexible work-from-home and workation policies
- International team: Work alongside motivated colleagues from all over the world