Manage a large portfolio of customer accounts and maintain accurate data in the CRM
Act as a point of contact for German-speaking customers via phone, email, and CRM
Handle inquiries related to subscriptions, invoices, and assets
Take ownership of requests and follow through until resolution
Escalate complex cases to internal teams and coordinate solutions
Monitor account status and identify inconsistencies or issues
Ensure CRM data is structured, accurate, and up to date

Fluency in German and English (written and spoken); Dutch is a plus
1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses
Strong organizational skills and attention to detail
Ability to manage multiple accounts simultaneously
Structured, reliable, and comfortable working with high volumes
Team-oriented mindset with a strong sense of ownership
Customer-focused and solution-oriented approach
Experience with CRM tools (e.g., Odoo)

Good compensation: We offer an attractive salary, modern equipment, equity options and 28 days of vacation per year
Flexibility: While we believe coming to our Kreuzberg office is essential for collaboration we have flexible work-from-home and workation policies
International team: Work alongside motivated colleagues from all over the world.
Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas.
Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
Real impact: Your work improves the lives of many bike couriers.
Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
Diversity: At CYCLE, we believe diversity makes us stronger.

Customer Operations Specialist

Key skills