Own the execution bridge between product strategy, UX, and engineering — translating roadmap priorities into sprint-ready work.
Drive creation and tracking of OKRs and weekly and monthly status reports in partnership with Product Managers.
Monitor and report on KPIs (Key Performance Indicators).
Maintain and communicate delivery timelines and roadmap status, surfacing risks and blockers to Product Managers before they impact commitments.
Own Jira hygiene across the numbering portfolio — ensuring tickets are well-scoped, acceptance criteria are clear, and backlog health supports reliable sprint planning.
Verify Jira tickets align with team goals and strategic objectives.
Interface with Delivery/Project Managers and Product Managers across other groups.
Identify and prevent work overlap or gaps between numbering projects as well as coordinate with other Product/UX/Engineering teams to ensure alignment.
Own Product Management for the internal order management system — managing engineering alignment, release coordination, and operational continuity.
Ensure new projects are scoped and deployed in alignment with current API standards, and coordinate prioritization of API updates in partnership with engineering leads.

5+ years of experience in a Technical Project Manager, Program Manager, or engineering delivery role in a technology-driven environment — with a clear track record owning execution, not just supporting it.
Deep hands-on experience with Agile delivery — sprint planning, backlog grooming, retrospectives — and proficiency with Jira, Confluence, and similar tooling at scale.
Familiarity with AI-assisted workflows and tooling, with an eye toward applying them to accelerate delivery, improve ticket quality, and reduce operational overhead.
Experience working with REST APIs — able to read documentation, contribute to requirements, and hold technical conversations with engineers about integration and dependency impacts.
Demonstrated ability to work effectively with engineering teams, translating product requirements into clear and actionable technical specifications
Experience in setting and tracking OKRs and KPIs to drive product success.
Excellent communication, interpersonal, and leadership skills, with the ability to influence cross-functional teams without direct authority.
Experience in telecommunications or CPaaS — particularly with numbering (local, toll-free, short codes, or alphanumerics), voice and/or A2P messaging workflows, or order management systems — is strongly preferred.
A systems thinker who spots process gaps, reduces friction between teams, and builds repeatable delivery practices — without waiting to be asked.

Technical Product Manager

Key skills