The Community Management Executive supports the growth, engagement and retention of the Energy Voice & EFWD communities in a competitive and shifting market.
The role exists to deliver consistent member experiences, maintain high quality interactions, and ensure accurate data and insight flow that protects retention and supports commercial outcomes.
Operating within a portfolio business moving toward a skills based, outcome driven model, this role provides reliable, day-to-day execution, early risk escalation, and contributes to shared best practice across teams.
Accountable for consistent member engagement delivery
Executes scheduled outreach, updates and communications that drive measurable engagement.
Accountable for campaign & visibility support
Coordinates asset flow, campaign scheduling and tracking to agreed timelines and quality.
Accountable for CRM accuracy & data hygiene
Maintains accurate records; identifies shifts in engagement patterns and flags risks.
Accountable for events & member experience support
Delivers logistics for smaller sessions and supports seamless execution at larger events.
Accountable for issue resolution & escalation
Resolves routine issues within SLAs; escalates risks with context and recommended next steps.
Accountable for contributing to portfolio best practice
Documents processes, shares improvements, and adopts cross brand templates.

Prior experience in a client facing role
CRM knowledge
Prior experience with operational logistics related to events, podcasts, interviews, administrative support
Prior experience leading engagement initiatives, using lifecycle tools, and interpreting basic engagement indicators.
Demonstrable experience setting up, scheduling, asset collation and routine campaign coordination.
Confident publishing content using digital tools under guidance; applies templates and checklists.
Able to produce clear, user centred content aligned to agreed standards across email, web and social.
Skilled in pulling basic reports, checking data quality, and flagging simple patterns/changes.
Able to use defined metrics and tools to highlight performance shifts and support continuous improvement.
Ability to build effective working relationships with members, clients and internal teams by applying structured communication routines.
Prior experience managing day-to-day interactions independently within defined boundaries, keeps information flowing, identifies issues early, and escalates appropriately to the Corporate Growth & Community Lead (CGCL)
Good understanding and experience of UK Energy Ecosystem

Community Management Executive, Energy

Key skills