Brand and Community Manager

Role Overview

• Collaborate with cross-functional teams to implement brand strategies
• Engage with online communities and enhance brand presence
• Develop content that aligns with brand positioning
• Measure and report on brand performance metrics
• Foster a positive brand image across all channels

Requirements

• Exceptional written communication skills with the ability to simplify complex information
• Strong understanding of brand strategy, positioning, and storytelling
• Strong sense of brand voice, tone, and audience awareness
• Proven experience maintaining and scaling a brand across multiple channels
• Experience managing and growing online communities
• High attention to detail with a strong eye for consistency and quality
• Highly organized, proactive, and comfortable owning communication without being prompted
• Naturally engaged, visible, and responsive
• Calm, thoughtful, and confident under pressure
• Confident giving feedback while collaborating respectfully
• Ability to balance creativity with commercial impact
• Bachelor’s degree in Marketing, Communications, Branding, Business, or a related field (or equivalent practical experience)
• 3–5+ years of experience in brand, community, marketing, or communications roles (SaaS or digital products strongly preferred)
• Hands-on experience managing brand standards across web, product, campaigns, social, email, and community platforms
• Proven experience communicating updates, timelines, or announcements to a customer audience
• Experience moderating or leading an online community (SaaS, ecommerce, or creator-focused products strongly preferred)