About this role
Role Overview
- Analyze existing RCM workflows to identify inefficiencies, bottlenecks, and improvement opportunities
- Drive Lean Six Sigma or other structured problem-solving methodologies to streamline processes
- Work with Operations, Training, and IT teams to implement process enhancements
- Conduct time-motion studies, process mapping, and root cause analysis
- Monitor and report on process KPIs and recommend actions for continuous improvement
- Create and maintain Standard Operating Procedures (SOPs)
- Oversee the execution of audit plans and conduct quality audits
- Collaborate with training teams to address identified gaps
- Prepare and present quality dashboards and reports to internal stakeholders
- Partner with internal teams to ensure adherence to SLA, compliance, and customer satisfaction goals
- Support the design of new workflows that align with compliance and regulatory standards
- Drive a culture of accountability and operational excellence across teams
Requirements
- 5–7 years of experience in RCM operations with 2–3 years in quality/process excellence roles
- Strong understanding of US healthcare revenue cycle processes
- Proficiency in data analysis, process mapping tools, and MS Office (especially Excel and PowerPoint)
- Experience working with EMR/EHR platforms (Epic, Cerner)
Benefits
- Remote team that’s encouraged to push boundaries
- Contribute to supporting providers in healthcare delivery