Establish and lead the PMO function supporting the Citizen Contact Transformation Programme.
Design, set up, run and close Project and Programme Offices in stable and controlled business contexts.
Define and embed PMO standards, templates, tools and ways of working aligned to Capita frameworks.
Apply and tailor programme and project management methodologies to suit delivery needs, including fast-tracking where required.
Lead PMO services across core P3O areas including governance, reporting, information management and quality management.
Provide oversight and assurance across programme and project delivery, ensuring consistency and control.
Enable effective governance, reporting and decision-making across complex delivery environments.
Advise on and implement appropriate governance arrangements, roles, responsibilities and reporting structures.
Create and maintain integrated plans across projects, programmes and portfolios.
Establish and manage risk and issue management processes, including escalation and reporting.
Support resource planning by assessing supply, demand, capacity and utilisation and manage budget and benefits practices.

Significant experience in PMO leadership roles supporting large-scale, complex programmes.
Proven experience establishing and improving PMO processes, governance and controls.
Strong understanding of programme and project management methodologies and P3O services.
Experience managing budgets, resources, risks and dependencies in multi-project environments.
Excellent analytical, problem-solving and data analysis skills.
Strong communication and stakeholder management capability.

23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

PMO Manager

Key skills