Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically
Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models
Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation
Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules
Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable)
Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes

Hands on Copilot Studio or equivalent conversational agent build experience
Clear verbal and written communication skills
Customer centric mindset
Analytical thinking with the ability to adapt and work at pace
Continuous improvement experience (Lean/Six Sigma or equivalent)
Understanding of information governance and compliance controls for AI – desirable

A competitive basic salary (Up to £38,000 depending on experience)
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Continuous Improvement Lead – AI

Key skills