Support flagship accounts by executing technical work aligned to pre-defined goals across adoption, risk reduction, and operational maturity.
Work directly in customer environments to tune detections to ensure alerts are valuable and actionable.
Assist in analyzing findings and security events by gathering context, enriching signals, and supporting investigation workflows through to resolution.
Unblock technical challenges and move forward work that requires focused execution but lacks bandwidth across SE, CSM, or Support.
Act as the connective tissue across Sales Engineering, Customer Success, and Support, ensuring follow-ups happen, tasks don’t drop, and work progresses consistently.
Participate in recurring customer cadences, identify action items, and proactively drive next steps to keep momentum.
Work in lockstep with Sales Engineers, Customer Success Managers, and Support to ensure technical efforts are aligned and progressing efficiently.
Identify experience patterns to provide structured feedback to Product and Engineering

7–10+ years in cybersecurity or adjacent technical roles supporting enterprise environments
Strong hands-on ability to work within security platforms, interpret detections and signals, and support investigation workflows
Experience collaborating across pre-sales, post-sales, and support functions
Ability to operate independently while aligning to broader account strategy set by others
Strong attention to detail and execution discipline
Comfort working directly with customers in live environments
Ownership mindset with accountability for outcomes
Experience in high-growth or venture-backed environments
Exposure to AI, security, or emerging technologies

Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows

Strategic Field Engineer

Key skills