IT Engineer, Field Services

Pennant is a holding company providing healthcare services through home health and hospice agencies and senior living communities. The IT Engineer, Field Services role focuses on delivering high-quality technical support to caregivers and clinicians, involving both remote and onsite assistance, IT projects, and infrastructure improvement.

Responsibilities:

• Provide onsite and remote technical support for end users, acting as an escalation point for complex issues
• Complete infrastructure projects, site visits, and acquisition-related IT tasks
• Troubleshoot and resolve hardware, software, connectivity, and peripheral issues; escalate when required
• Install and configure systems, applications, mobile devices, and network equipment
• Support network reliability and ensure resilient internet and Wi‑Fi connectivity at communities
• Perform cabling work, including running cable through ceilings and installing junction boxes when job‑related
• Manage assigned tickets, project tasks, and priorities within established SLAs
• Maintain accurate documentation of support cases, configurations, and project details
• Provide end‑user training and support for mobile devices and applications
• Assist with system upgrades, migrations, and application deployments in collaboration with IT teams
• Contribute to internal knowledge base articles and support tools
• Regional travel, including occasional out‑of‑state trips, is required (up to 50%)

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience
• 2+ years of technical support experience
• Experience with ticketing systems (e.g., Zendesk)
• Working knowledge of Wi‑Fi, VoIP, and basic networking concepts
• Strong problem‑solving, organization, and communication skills
• Willingness to learn new technologies and support varied environments
• Ability to travel throughout the region to support communities and partner with operational leaders
• Ability to lift up to 50 lbs. when installing or moving equipment
• Ability to use ladders for required IT tasks (e.g., cabling or hardware installation)