About this role

Support the underwriting department in day-to-day requirements while ensuring service level agreements are maintained
Provide solutions and assistance to loan level questions/escalations from Underwriters
Assist in special projects as directed by management
Provide individual Underwriter coaching, mentoring, and training on expectations, processes, guidelines, and system work (Encompass)
Serve as the primary point of contact for all questions, clarification, and instruction for Underwriters
Ensure Underwriters understand, apply, and grow their knowledge base of guidelines, processes, and procedures
Complete CTC reviews until Underwriters have earned lending authority
Review daily pipeline reports and provide valid findings, training, and coaching issues weekly
Assist with loan level production based on staffing/volume needs
Conduct new branch welcome calls and existing branch calls as needed

Bachelor’s Degree or equivalent combination of education/experience
DE, SAR and LAPP certifications are required; experience with USDA is a plus
5+ years of Mortgage Underwriting Experience (FHA, VA, and Conventional) with agency guideline knowledge
5+ years of underwriting supervisory experience
Encompass LOS experience
Excellent communication and organizational skills
Proficient in Microsoft Office Suite (Word, Excel, and Outlook)

Regional Underwriting Manager

Key skills