Key skills
Communication
About this role
Role Overview
- Evaluate applications of the highest financial impact and complexity
- Analyze decisions without compromising overall underwriting policies
- Work independently and guide junior colleagues
- Identify and provide solutions to work related problems and issues (Work flow, systems)
- Negotiate and manage time and resources to meet deadlines and service times
- Provide training and act as an information resource for junior underwriters
- Process all aspects of auditing, formal appeal reviews, and contestable claim review
- Audit applications underwritten to ensure underwriting decisions have been followed in accordance with guidelines
- Audit medical record summaries to ensure documentation is correct
- Assist management with various research projects pertaining to risk assessment
- Process formal underwriting appeals and complaints
- Review underwriting fraud referrals
- Assist management with book of business reviews
- Maintain good relationships within a self-directed team environment
- Project a professional image
- Manage all aspects of underwriting process for complex cases
- Serve as a subject matter expert for junior colleagues and management.
Requirements
- College graduate or business equivalent
- Preferably 7 or more years of underwriting experience or exposure
- Strong knowledge of underwriting function
- Sound knowledge of John Hancock's various businesses
- Strong knowledge of referral areas
- Strong organizational, communication and interpersonal skills
- Strong analytical skills; ability to define, research and resolve problems
- Excellent ability to create and maintain customer relationships
- Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
- Strong ability to comprehend, retain and apply current technical information to daily work issues
- Strong knowledge of company plans, riders, benefits and illustrations
- Strong knowledge of medical science, technology and terminology and their impact on morbidity.
Benefits
- health, dental, mental health, vision insurance
- short
- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time