Integration Architecture: You design, build, and own large-scale integrations across our business systems using Workato as our primary iPaaS platform, ensuring scalability, reliability, and performance.
Front-End Development: You contribute to core TypeScript and React codebases, building user-facing features and internal tools that connect seamlessly with our integration layer.
Zendesk Administration & Configuration: You serve as the go-to Zendesk expert, managing complex configurations, custom app development, and deep integrations that empower our Customer Experience teams.
Cross-Functional Partnership: You act as the primary technical partner for CX stakeholders, translating business requirements into technical solutions and ensuring alignment across teams.
Technical Program Liaison: You partner closely with our Technical Program Manager to drive integration roadmaps, manage dependencies, and communicate progress across engineering and operations.
System Ownership & Reliability: You take end-to-end ownership of integration systems, proactively monitoring, troubleshooting, and optimizing to ensure everything just works.
Automation & Process Improvement: You identify opportunities to automate manual workflows and streamline business processes through intelligent system integrations and tooling.

You have 3-5+ years of experience in integration engineering, systems administration, or software engineering, with fluency in English (written and spoken) and the ability to work from Berlin, Munich, or Dublin.
iPaaS Expertise: You have hands-on proficiency with at least one integration platform (Workato, MuleSoft, Tray, Zapier, n8n, or similar), and understand how to architect scalable, maintainable integration workflows.
TypeScript & React Fundamentals: You're comfortable working in a modern front-end codebase, contributing meaningful code and collaborating effectively with product engineers.
Zendesk Mastery: You bring deep expertise in Zendesk—either through large-scale implementations, Zendesk Admin certification, or direct experience as a top-tier support engineer on the platform.
Cross-Functional Stakeholder Management: You have a proven track record of managing stakeholders across technical and non-technical teams in highly cross-functional projects, building trust and delivering results.
Autonomous Ownership: You drive large, complex projects independently, proactively communicating progress, risks, and decisions to management and stakeholders with minimal oversight.
Technical Communication: You can articulate complex technical topics in a simple, clear way for non-technical audiences, bridging the gap between engineering and operations seamlessly.

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 Impact Day per year
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We follow an office-led, remote-friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

Senior System Integration Specialist – d/f/m

Key skills