Key skills
CommunicationSales
About this role
Role Overview
- Handle inbound customer enquiries via phone and email
- Create bespoke, high quality travel itineraries tailored to each client
- Convert enquiries into bookings while achieving monthly sales targets
- Proactively follow up quotes to maximise conversion
- Recommend enhancements that improve the overall holiday experience
- Maintain accurate and detailed booking records
- Follow company sales processes and quality standards
- Attend ongoing training and coaching sessions
Requirements
- Previous UK travel sales experience telephone based, direct to customer (essential)
- Previous homeworking experience (essential)
- Proven success working to sales targets
- Experience creating tailor made itineraries
- Strong knowledge of USA travel, cruising, and villas
- Understanding of scheduled airlines
- Excellent communication skills (written and verbal)
- Strong organisational, multitasking, and problem-solving abilities
- Confidence in leading customer conversations and decision-making
- Good IT and keyboard skills
- Flexibility to work shifts, including evenings and weekends
- High attention to detail
Benefits
- Fully remote, with all equipment provided
- Excellent remote support and training
- 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
- 5 paid “Me” days per year
- An additional paid day off for your birthday.
- Financial, medical, and mental wellbeing programmes