Key skills
SaaSAtlassianJiraCommunication
About this role
Role Overview
- Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
- Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
- Provide responsive first-line IT support to employees across diverse time zones
- troubleshoot hardware, software, and SaaS issues efficiently
- Administer and maintain NetSuite user access, roles, and basic configurations in coordination with the finance team
- Together with HR team maintain and track IT asset inventory (laptops, accessories, software licenses)
- Monitor license usage across tools, identify inefficiencies, and flag cost-saving opportunities
- Keep IT documentation accurate and up to date: how-tos, access maps, onboarding/offboarding checklists
- Escalate complex technical issues to relevant vendors or senior technical contacts promptly
Requirements
- 3+ years of experience in IT support, IT administration, or a similar hands-on role
- Solid experience with Google Workspace admin (user management, groups, permissions, security settings)
- Comfortable managing access across multiple SaaS platforms simultaneously
- Excellent written and spoken English
- clear, professional, and concise communication is essential
- Highly responsive and reliable
- you follow through, meet deadlines, and proactively flag issues before they escalate
- Strong troubleshooting mindset
- you research, test, and resolve independently without waiting to be guided
- Experience supporting a remote-first or SaaS company that operates globally across diverse time-zones
- Organized and detail-oriented with a low-noise, high-output working style
Benefits
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid)
- based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one