Executive IT Support Specialist

Role Overview

• Provide proactive and responsive L2/L3 support for executives and their assistants—Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line‑of‑business apps.
• Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
• Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
• Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
• Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
• Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
• Conduct pre‑flight checks, live monitoring, and post‑event debriefs; prepare contingency plans.
• Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN).
• Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
• Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, and file collaboration.
• Maintain VIP runbooks, device inventories, and support playbooks; document root causes and preventive actions.
• Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Requirements

• 7+ years in end‑user support with 3–5+ years dedicated to executive/VIP support in a mid‑to‑large organization
• Windows 10/11 and macOS administration; iOS/Android proficiency
• Microsoft 365, Intune MDM, Teams/Zoom, Exchange Online, SharePoint/OneDrive
• Conferencing/AV systems (Teams Rooms, Zoom Rooms, Poly/Logitech, Crestron), and room scheduling panels
• Networking fundamentals (Wi‑Fi, VPN), printers/scanners, and hardware peripherals
• Security Practices: MFA, conditional access, device encryption (BitLocker/FileVault), endpoint protection, secure file sharing, phishing mitigation, privileged access workflows
• Executive presence, discretion, excellent communication, calm under pressure, customer‑centric mindset, and meticulous attention to detail.

Tech Stack

• Android
• iOS
• MacOS

Benefits

• Competitive compensation
• 401(k) retirement plans with employer match
• Medical, dental, and vision benefits for employees and their dependents
• Commuter benefits
• PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
• Tuition assistance program
• Two “work from anywhere” weeks per year
• Summer Fridays
• Collaborative working spaces
• Service days to support our communities
• Employee development and engagement events