Lead team of Service Technicians to achieve financial goals
50% or greater time working with field service technicians
Hiring, training, and managing service team staff in best customer service practices
Directs staff responsible for the operation, maintenance, and repair of customer equipment
Provides customers and service team with product information and availability
Delivering prompt, professional solutions for customer and service team inquiries
Represents the opinions and suggestions of the customers to the company

3+ years of mechanical experience
High school diploma or equivalent
Working knowledge of basic electrical theory
Experience with Microsoft Office Suite; Outlook, Excel and Word
Proven ability to read and understand mechanical and electrical schematic diagrams
Capable of safely lifting and operating equipment weighing 75lbs
Prior managerial experience preferred

Technical Services Manager

About this role