Senior Program Manager

Role Overview

• Act as the Primary Partner Interface
• Serve as the day-to-day lead and primary point of contact (POC) for external partners, including merchants, financial institutions, and payment providers.
• Build high-trust relationships and ensure clear, proactive communication throughout the integration journey.
• Lead Cross-Company Program Delivery
• Own the full lifecycle of onboarding programs, ensuring delivery is timely, aligned to client requirements, and executed with precision.
• Actively engage external stakeholders to align on project scope, implementation timelines, and measurable outcomes.
• Represent ChargeAfter with Executive Presence
• Interface with partner-side senior stakeholders, including C-level leaders, to present timelines, articulate progress, resolve risks, and negotiate delivery trade-offs.
• Translate technical delivery needs into clear business language that aligns with partner objectives.
• Drive Client Accountability
• Establish and manage clear partner expectations, defining joint ownership of responsibilities across testing, certification, legal/compliance reviews, and go-live readiness.
• Follow up on action items and hold partners accountable for their milestones.
• Collaborate Across Partner Ecosystems
• Support ChargeAfter’s integrations with third-party platforms such as shopping carts, marketplaces, payment gateways, and lending partners.
• Navigate complex partner ecosystems and coordinate across multiple external teams to deliver unified solutions.
• Guide Stakeholder Decision-Making
• Act as the go-to resource for external stakeholders and represent program status, blockers, and strategic risks.
• Escalate thoughtfully, provide well-informed tradeoffs, and communicate with clarity and transparency.
• Orchestrate Internal-External Alignment
• Coordinate with product, engineering, compliance, and customer success to ensure all internal teams are aligned with external stakeholder needs.
• Facilitate seamless handoffs and ensure client satisfaction at every milestone.
• Execute with Discipline and Detail
• Maintain rigor around documentation, scope, project plans, and risk logs.
• Deliver with a customer-first mindset, ensuring every decision supports both technical feasibility and long-term client value.
• Enable Cross-Functional Team Readiness
• Ensure that product, engineering, operations, and customer success teams are fully briefed and equipped to support partner integrations.
• Drive pre-launch readiness internally with detailed implementation plans and clear responsibilities.
• Drive Internal Visibility and Reporting
• Maintain dashboards, project trackers, and executive summaries to keep leadership informed of key milestones, risks, and delivery confidence.
• Ensure internal accountability and clarity across all functions.

Requirements

• 8+ years experience in program management, technical project management, or professional services delivery in financial institutions including fintech environments.
• Proven ability to lead large, cross-functional programs involving both technical and business stakeholders.
• Exceptional organizational and documentation skills.
• Strong client-facing communication skills, including presenting to C-level executives, and enterprise relationships.
• Proficiency in modern project/program management tools (ClickUp, Azure, etc.).
• Experience with fintech platforms, payment infrastructure, or lending technologies.
• Familiarity with global payment flows and partner integrations is a strong plus.
• Prior exposure to cloud platforms (GCP), APIs, and tools like Azure DevOps or MongoDB preferred.
• Project management certification (PMP, PRINCE2, Six Sigma).

Tech Stack

• Azure
• Cloud
• Google Cloud Platform
• MongoDB
• PMP

Benefits

• Bonuses
• Stock options