Service Program Manager - NYC, NY

GE HealthCare is a leading global medical technology and digital solutions innovator. The Service Program Manager is responsible for the profitability and customer satisfaction for assigned contracts, providing management for service agreements and assisting in sales campaigns, while ensuring timely resolution of customer issues.

Responsibilities:

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline
• Uses prior experience and acquired technical expertise to execute policy/strategy
• In-depth understanding of key business drivers; uses this understanding to accomplish own work
• In-depth understanding of how work of own team integrates with other teams and contributes to the area
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance
• Uses prior experience and on-the-job training to solve straightforward tasks
• Has access to technical skills and analytic thinking required to solve problems
• May use multiple internal sources outside of own team to arrive at decisions
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent
• Provides informal guidance to new team members
• On site

Requirements:

• Bachelor's Degree and Project / Program Management or Service Leadership experience
• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop and build rapport at all levels in an organization
• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills