Be the focal point of contact for weekly, quarterly, and yearly account/geography business reviews.
Review and assist in pricing and “what-if” scenarios as per business needs.
Identify geography-level system/process gaps to suggest better policies and procedures.
Be an active member for system automation and suggest enhancements.
Direct and coordinate all aspects of financial planning, budgeting, and forecasting across all assigned accounts/geographies.
Manage and lead the forecasting call for your respective accounts/geographies.
Help consolidate the annual budget, monthly and quarterly forecasts, month-end closing reporting, and weekly/monthly rolling forecasts across all assigned accounts/geographies.
Drive variance analysis to reduce revenue leakage and costs, thereby improving profitability across all assigned accounts/geographies.
Be responsible for developing financial and operational reporting, including bill-to-pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.
Perform ad-hoc business analysis as needed.
Drive forecasting accuracy within a range of ±5%.
Requirements
College degree in Finance and/or Accounting or in related field
At least 10 years of relevant experience in Financial Planning and Analysis
Experience working in a captive call center or BPO/call center environment