IT Helpdesk, Windows/Mac
Wiesbaden, Hesse, Germany
Full Time
7 hours ago
Key skills
iOSMacOSCollaboration
About this role
Role Overview
- Provide professional, user-friendly handling of incoming IT user requests
- Support Microsoft 365 and other cloud-based software solutions
- Monitor system availability during operations and perform initial fault analysis and remediation
- Manage user accounts and permissions
- Independently monitor response times
- Create and maintain system and user documentation
- Rapid, solution-oriented collaboration with 2nd-level support
Requirements
- Strong service orientation and enthusiasm for remote support
- Good to very good knowledge of Microsoft 365 and Windows 11
- Good to very good knowledge of macOS and iOS
- Networking knowledge desirable
- Solution-oriented, friendly working style
- Good to very good German language skills, both spoken and written
- English language skills, both spoken and written
Tech Stack
- iOS
- MacOS
Benefits
- Modern workplace with up-to-date tools at our Wiesbaden office
- Option to work from our Wiesbaden office or remotely from anywhere in Germany (remote/home office)
- Independent work in a positive client-facing environment
- Permanent employment contract
- Very open feedback culture and informal, first-name ("du") working environment
- Dynamic and supportive team
- Individual development opportunities
- Performance-based compensation