Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
Enter FNOL report details, loss information, and claim documentation into the system
Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
Support the team by processing invoices and managing vendor coordination
Maintain accurate client and policy records by entering up-to-date information into the system
Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

Excellent written and verbal communication skills in both English and Spanish
Prior experience in administrative support, preferably in an insurance or professional services setting
Based in Mexico (strongly preferred, due to time zone alignment and team needs)
Available to work in US time zones
Available to start within 2 weeks from job offer
Comfortable in using time-trackers (e.g. Time Doctor)
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection (at least 50 Mbps)
Available backup equipment in cases of power and internet outages
Proficiency with Microsoft Office tools and Google Workspace

Insurance Claims Specialist, Bilingual ENG – SPN

Key skills