Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation
Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities
Act as a frontline champion for AI adoption — supporting engagement communities and the AI Champions network
Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering
Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols

2–4 years in product support, product operations, or closely related role
Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows
Exposure to large, matrixed organizations; experience navigating cross-functional stakeholders is a plus

Product Specialist – Enterprise AI

Key skills