About this role

Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation
Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities
Act as a frontline champion for AI adoption, supporting engagement communities and the AI Champions network
Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams
Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality
Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows
Support custom reporting and data verification for ad hoc stakeholder requests

2–4 years in product support, product operations, or a closely related role
Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows
Clear, confident communication skills with ability to translate between technical and non-technical audiences at all levels
Customer-first orientation with documented examples of high-quality support delivery
Self-directed and organized, comfortable managing competing priorities in a fast-moving environment

Product Specialist – Enterprise AI

Key skills